Enterprise Messaging News + Insights by Mio

Unified Communications Writer
Microsoft Teams Slack Channels

How to connect Slack and Microsoft Teams channels

December 6, 2018 Community Highlights 0 Comments

Use Slack and Microsoft Teams in your workspace? Still suffering from silos? You’re not alone. As collaboration and chat tools continue to enable the modern office, enterprises are usually left with two choices:       Force everyone onto the same platform, resulting in productivity loss and unhappy employees       Risk losing information and operate a disconnected workforce as ...

level-up-security

Level-up your messaging app security

December 3, 2018 Insights 0 Comments

According to Nemertes, security concerns are the number one blocker of app adoption in the workplace. So does achieving great collaboration in the workforce mean compromising on messaging app security? Some companies certainly think so. There are now over 230 tools that give today’s teams the chance to collaborate. However, with any industry-changing technology, security ...

Team chat

Team chat tips: are you syncing or sinking?

November 14, 2018 Community Insights 0 Comments

Team chat apps like Google Hangouts, Microsoft Teams, Slack and Cisco Webex teams have transformed the way we communicate and engage in real-time. 83% of professionals depend on technology to collaborate today. A lot of time and money is spent on these types of tools. How do you know if you’re using these tools correctly? ...

Slack Enterprise Grid Graphic

Slack for enterprises: going on or off the grid?

November 10, 2018 Community Insights 0 Comments

Slack Enterprise Grid has now reached over 150 paid customers. Customers now living life on the grid include huge organizations like IBM, 21st Century Fox, Capital One, Intuit and many others. Capital One alone, has 25,000 users. The question is, should your business consider migrating to Slack Enterprise Grid, and if you also use Office 365, Cisco ...

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Enterprise Messaging News Round Up #30

October 25, 2018 Industry News 0 Comments

Microsoft revealed this week that it will be abandoning the “T-bot” application for end-user assistance. Cisco announced a wide range of upcoming updates to Cisco Webex Teams, and Slack is now available on the Super Nintendo… Let’s check out the biggest team collaboration stories from this week. Microsoft Teams kills T-Bot T-Bot was designed to ...

UC graphic for Cutomer Service

UC Quick Wins: 6 Customer Service Integrations

October 19, 2018 Community Insights 0 Comments

Customer service is the heartbeat of every organization. 89% of businesses now compete on customer service alone. $1.6 trillion is lost each year in the US, due to customers switching vendors to avoid lousy service.  Making sure you deliver an exceptional customer experience means making sure that your teams have access to the right tools. An ...