Enterprise Messaging News + Insights by Mio

Insights

Insights about the ever-changing enterprise messaging industry

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UC Quick Wins: 6 Customer Service Integrations

October 19, 2018 Community Insights 0 Comments

Customer service is the heartbeat of every organization. 89% of businesses now compete on customer service alone. $1.6 trillion is lost each year in the US, due to customers switching vendors to avoid lousy service.  Making sure you deliver an exceptional customer experience means making sure that your teams have access to the right tools. An ...

IT Managers often get caught up with multiple messaging platforms

Why IT Managers end up using multiple messaging platforms

October 10, 2018 Insights 3 Comments

How many times have you been navigating around your screen and realized you’ve got two messaging apps open? We’re all guilty of it. Then you close them both and go back to, oh wait, another messaging platform. With so much choice in the messaging market, it’s easy to end up with multiple messaging platforms. It’s ...

UC Wins: 7 Sales Integrations

UC Quick Wins: 6 Sales Integrations

October 9, 2018 Community Insights 0 Comments

Sales integrations are crucial to empower your sales team to reach their targets and accelerate conversions. In today’s digital world, Unified Comms tools keep your teams connected wherever they are. When everyone shares the same information, it’s easier to solve customer problems, accomplish your goal, and accelerate sales. The trouble is, countless companies are unable ...

There are now 230 alternatives to Slack

There are now over 230 alternatives to Slack!?!

October 5, 2018 Insights 2 Comments

Slack, Microsoft Teams, Google Hangouts and Cisco Webex Teams. The industry that Slack began is growing more crowded each day. Now, full of loads of great alternatives to Slack.  Email might not be completely dead yet, but it’s no longer the only way for people to communicate at work. Today, real-time enterprise messaging applications are ...

Enterprise Messaging: Past, Present & Future

September 27, 2018 Insights 2 Comments

Today, knowledge workers spend around 14% of their week communicating and collaborating internally. In 2017, only 19.4% of companies were using messaging tools like Slack, Cisco WebEx Teams and Microsoft Teams to keep their employees connected. Now, in 2018, that percentage has increased to 27.1%. As organizations continue to share more crucial data online, businesses of every ...

Interoperability graphic

2018: The year interoperability became critical to collaboration

September 26, 2018 Community Insights 7 Comments

EDITOR’S NOTE: Following publication of the original article, another significant merger has taken place in the collaboration industry. Read on to find out October’s latest addition. Interoperability is, by definition, real-time data exchange between systems without middleware. In collaboration IT, interoperability usually happens when competitors work together. When two competing systems work together, without regard ...

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UC Quick Wins: 7 Marketing Integrations

September 19, 2018 Insights 0 Comments

Standout marketing is the most crucial part of a successful business. In today’s fast-paced environment, many companies lose time jumping between multiple marketing apps, collaboration tools and chat services throughout the day. Just like running an efficient organization, running a killer campaign is all about simplicity and cohesion. Here at Mio, we give companies the ...

integrate rogue slack teams into your official team chat

How to stop rogue Slack

September 9, 2018 Insights 0 Comments

Ready to block Slack? Here’s how to deal with Slack when it shows up at your company unannounced. Slack just crossed 8 million daily active users. With the acquisition of Atlassian’s Stride and HipChat last month, you can only expect Slack usage to skyrocket. There’s almost certainly a group of engineers within your company running ...