Enterprise Messaging News + Insights by M.io

Collaboration

UC graphic for Cutomer Service

UC Quick Wins: 6 Customer Service Integrations

October 19, 2018 Community Highlights 0 Comments

Customer service is the heartbeat of every organization. 89% of businesses now compete on customer service alone. $1.6 trillion is lost each year in the US, due to customers switching vendors to avoid lousy service.  Making sure you deliver an exceptional customer experience means making sure that your teams have access to the right tools. An ...

Pitch acquired by Slack

Enterprise Messaging News Round Up #28

October 10, 2018 Industry News 0 Comments

Cisco resolved their outage problems and are looking forward to brighter things. Microsoft revealed a selection of new productivity updates for their Teams app. Slack prepares a new Team Analytics service. Outside the big three, we’ve even seen the merger of Videxio and Pexip this week, which could mean that another collaboration tool is entering ...

Enterprise Messaging: Past, Present & Future

September 27, 2018 Highlights Insights 1 Comment

    Today, knowledge workers spend around 14% of their week communicating and collaborating internally. In 2017, only 19.4% of companies were using messaging tools like Slack, Cisco WebEx Teams and Microsoft Teams to keep their employees connected. Now, in 2018, that percentage has increased to 27.1%. As organizations continue to share more crucial data online, businesses ...

Interoperability graphic

2018: The year interoperability became critical to collaboration

September 26, 2018 Community Highlights 1 Comment

Interoperability is, by definition, real-time data exchange between systems without middleware. In collaboration IT, interoperability usually happens when competitors work together. When two competing systems work together, without regard to brand name, the end user’s outcome then becomes same. This is crucial for collaboration to enable, well, genuine collaboration. Lack of interoperability in collaborative businesses ...

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UC Quick Wins: 7 Marketing Integrations

September 19, 2018 Highlights Insights 0 Comments

Standout marketing is the most crucial part of a successful business. In today’s fast-paced environment, many companies lose time jumping between multiple marketing apps, collaboration tools and chat services throughout the day. Just like running an efficient organization, running a killer campaign is all about simplicity and cohesion. Here at M.io, we give companies the ...

Industry News

Enterprise Chat News Round Up #24

September 13, 2018 Industry News 0 Comments

Welcome back to your latest round of news updates from the enterprise chat world. This week, we’ve seen apologies from Atlassian, the future of Slack and some accolades for Cisco too! Here are the most significant announcements from this week. Cisco Named a Leader in 3 Gartner Magic Quadrant Reports For the enterprise chat space, ...