Enterprise Messaging News + Insights by Mio

Microsoft Teams

Jonathan Rosenberg chats with Mio

November 19, 2018 Highlights Interviews 1 Comment

We recently talked to Jonathan Rosenberg, the father of the Session Initial Protocol (SIP). SIP is the communications protocol that enables everything from video conferencing to instant messaging. In October, Jonathan stepped down from his position as VP and CTO of Collaboration at Cisco, where he set the direction for Cisco’s collaboration strategy. Jonathan’s work ...

Team chat

Team chat tips: are you syncing or sinking?

November 14, 2018 Community Insights 0 Comments

Team chat apps like Google Hangouts, Microsoft Teams, Slack and Cisco Webex teams have transformed the way we communicate and engage in real-time. 83% of professionals depend on technology to collaborate today. A lot of time and money is spent on these types of tools. How do you know if you’re using these tools correctly? ...

Slack Enterprise Grid Graphic

Slack for enterprises: going on or off the grid?

November 10, 2018 Community Insights 0 Comments

Slack Enterprise Grid has now reached over 150 paid customers. Customers now living life on the grid include huge organizations like IBM, 21st Century Fox, Capital One, Intuit and many others. Capital One alone, has 25,000 users. The question is, should your business consider migrating to Slack Enterprise Grid, and if you also use Office 365, Cisco ...

Messaging apps and the war for talent

How messaging apps impact the war for talent

November 9, 2018 Community Insights 3 Comments

There’s an interesting correlation between the war for talent and collaboration apps like Webex, Slack and Microsoft Teams. If you’re not using them, you could be losing key talent. As technology has progressed, the war for talent has seen a new edge. We’re talking about employee and interviewee empowerment. The war for talent is a term ...

Industry news icon

Enterprise Messaging News Round Up #30

October 25, 2018 Industry News 0 Comments

Microsoft revealed this week that it will be abandoning the “T-bot” application for end-user assistance. Cisco announced a wide range of upcoming updates to Cisco Webex Teams, and Slack is now available on the Super Nintendo… Let’s check out the biggest team collaboration stories from this week. Microsoft Teams kills T-Bot T-Bot was designed to ...

UC graphic for Cutomer Service

UC Quick Wins: 6 Customer Service Integrations

October 19, 2018 Community Insights 0 Comments

Customer service is the heartbeat of every organization. 89% of businesses now compete on customer service alone. $1.6 trillion is lost each year in the US, due to customers switching vendors to avoid lousy service.  Making sure you deliver an exceptional customer experience means making sure that your teams have access to the right tools. An ...