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UC Quick Wins: 6 Customer Service Integrations

October 19, 2018 Community Highlights 0 Comments

Customer service is the heartbeat of every organization. 89% of businesses now compete on customer service alone. $1.6 trillion is lost each year in the US, due to customers switching vendors to avoid lousy service.  Making sure you deliver an exceptional customer experience means making sure that your teams have access to the right tools. An ...

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Enterprise Messaging News Round Up #29

Slack’s employees have revealed why the company has avoided adding end-to-end encryption to its app. Cisco celebrates Webex being back in action. Microsoft Teams has welcomed Confluence integration to their service, and Google is changing the way it’s users manage messages. Let’s take a look at the biggest stories we’ve seen so far. Slack Says ...

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Enterprise Messaging News Round Up #28

October 10, 2018 Industry News 0 Comments

Cisco resolved their outage problems and are looking forward to brighter things. Microsoft revealed a selection of new productivity updates for their Teams app. Slack prepares a new Team Analytics service. Outside the big three, we’ve even seen the merger of Videxio and Pexip this week, which could mean that another collaboration tool is entering ...

UC Wins: 7 Sales Integrations

UC Quick Wins: 6 Sales Integrations

October 9, 2018 Community Highlights 0 Comments

Sales integrations are crucial to empower your sales team to reach their targets and accelerate conversions. In today’s digital world, Unified Comms tools keep your teams connected wherever they are. When everyone shares the same information, it’s easier to solve customer problems, accomplish your goal, and accelerate sales. The trouble is, countless companies are unable ...

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Enterprise Chat News Round Up #27

October 4, 2018 Industry News 0 Comments

The crossover between September and October has been an exciting week, with rumors  of an IPO offering for Slack and yet more new apps for Microsoft Teams. Here are the biggest stories we’ve seen this week. Slack is Preparing to Go Public in 2019 According to a report from the Wall Street Journal, Slack is ...

Enterprise Messaging: Past, Present & Future

September 27, 2018 Highlights Insights 1 Comment

    Today, knowledge workers spend around 14% of their week communicating and collaborating internally. In 2017, only 19.4% of companies were using messaging tools like Slack, Cisco WebEx Teams and Microsoft Teams to keep their employees connected. Now, in 2018, that percentage has increased to 27.1%. As organizations continue to share more crucial data online, businesses ...