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UC Quick Wins: 6 Customer Service Integrations

October 19, 2018 Community Highlights 0 Comments

Customer service is the heartbeat of every organization. 89% of businesses now compete on customer service alone. $1.6 trillion is lost each year in the US, due to customers switching vendors to avoid lousy service.  Making sure you deliver an exceptional customer experience means making sure that your teams have access to the right tools. An ...

Industry News

Enterprise Chat News Round Up #24

September 13, 2018 Industry News 0 Comments

Welcome back to your latest round of news updates from the enterprise chat world. This week, we’ve seen apologies from Atlassian, the future of Slack and some accolades for Cisco too! Here are the most significant announcements from this week. Cisco Named a Leader in 3 Gartner Magic Quadrant Reports For the enterprise chat space, ...

Industry News

Enterprise Chat News Round Up #20

August 16, 2018 Industry News 0 Comments

Welcome back! This week we’ve seen Microsoft embrace a new partnership, Cisco announce a more natural way to search for content on WebEx Teams, and new integrations for Slack. At M.io, we’re on hand to help you keep track of these updates. So, sit back and check out the biggest stories to hit the industry between ...