Enterprise Messaging News + Insights by M.io

Highlights

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UC Quick Wins: 6 Customer Service Integrations

October 19, 2018 Community Highlights 0 Comments

Customer service is the heartbeat of every organization. 89% of businesses now compete on customer service alone. $1.6 trillion is lost each year in the US, due to customers switching vendors to avoid lousy service.  Making sure you deliver an exceptional customer experience means making sure that your teams have access to the right tools. An ...

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Enterprise Messaging News Round Up #29

Slack’s employees have revealed why the company has avoided adding end-to-end encryption to its app. Cisco celebrates Webex being back in action. Microsoft Teams has welcomed Confluence integration to their service, and Google is changing the way it’s users manage messages. Let’s take a look at the biggest stories we’ve seen so far. Slack Says ...

UC Wins: 7 Sales Integrations

UC Quick Wins: 6 Sales Integrations

October 9, 2018 Community Highlights 0 Comments

Sales integrations are crucial to empower your sales team to reach their targets and accelerate conversions. In today’s digital world, Unified Comms tools keep your teams connected wherever they are. When everyone shares the same information, it’s easier to solve customer problems, accomplish your goal, and accelerate sales. The trouble is, countless companies are unable ...

Enterprise Messaging: Past, Present & Future

September 27, 2018 Highlights Insights 1 Comment

    Today, knowledge workers spend around 14% of their week communicating and collaborating internally. In 2017, only 19.4% of companies were using messaging tools like Slack, Cisco WebEx Teams and Microsoft Teams to keep their employees connected. Now, in 2018, that percentage has increased to 27.1%. As organizations continue to share more crucial data online, businesses ...

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2018: The year interoperability became critical to collaboration

September 26, 2018 Community Highlights 1 Comment

Interoperability is, by definition, real-time data exchange between systems without middleware. In collaboration IT, interoperability usually happens when competitors work together. When two competing systems work together, without regard to brand name, the end user’s outcome then becomes same. This is crucial for collaboration to enable, well, genuine collaboration. Lack of interoperability in collaborative businesses ...