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Loop your Slack users into Webex Teams conversations

Insights September 6, 2018
Sync and Connect Cisco Webex Teams and Slack

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Loop your Slack users into Webex Teams conversations

Slack Webex Teams integration. Hot topic any day of the week.

Have a Cisco telepresence solution and then started using Spark (now Webex Teams) because it came with it? Perhaps you’ve always used Jabber, then learned about the additional features on Webex Teams. Or, perhaps you’ve always been a fan of Cisco Webex Meetings, and eventually started using Webex Teams too. However you arrived here, if your company also uses Slack, the challenge of getting everyone to have the same conversation at work is very real.

Welcome to the crossroads of unified collaboration. Despite having so many tools available to us to communicate, it’s harder than ever to send a message and get a response.

Slack vs Webex Teams…
Or
Slack and Webex Teams?

Your engineering team may have organically introduced Slack as the collaboration tool in your company, but what does a hybrid UC co-existence scenario look like with Slack and Webex Teams? Is it even possible?

You have two options, and you may not have known the 2nd was even possible!

1. Kill Slack and get everyone on Webex Teams

An extremely common question is: “How do we move users off Slack when we want to fully adopt Webex Teams?”
We often hear this following a merger or acquisition – when the new company is using Slack and the assumption is that everybody has to collaborate in the same app.

Here are two key considerations as you work to get buy-in from your Slack users:

You’ll need to prevent data loss when migrating from Webex Teams to Slack:
You will need to map channels that exist in Slack that need to exist in Webex Teams, and migrate all of the existing content over. You will need to tell your team they should prepare to lose data or have a lapse in access to that data for a period of time.

You’ll need to transition your Slack integrations & workflows onto Webex Teams:
You’ll need to work out what functionality you will lose by moving off Slack. Ask your Slack users what integrations they use and workflows they’ve built into Slack that need to be replicated into Webex Teams. If the integration is not available for Webex Teams yet, you may need to find a workaround solution or a different SaaS provider entirely.

Remember that in general, people will be adverse to losing the app they live in all day, without a good reason. This effort may take many weeks or months of careful planning.

2. Sync Slack and Cisco Webex Teams for Interoperability with this Integration

Collaboration apps are extremely personalized and users will have their favorite integrations and bots that they use and rely on, day in day out. In the long term, planning to support and federate two or more messaging environments, like Slack and Cisco Webex Teams gives your UC strategy more flexibility, as long as everyone can work together across different chat platforms. That’s where Mio can help.

Mio keeps everyone chatting and collaborating in both Cisco Webex Teams and Slack environments, while syncing people and channels across all platforms. This truly is the best of both worlds. Everyone gets to collaborate they way they prefer, without the need for a big migration plan.

Mio for Slack + Cisco Webex Teams Interoperability

With Mio, your Webex Teams users don’t need to change platforms and will still be able to chat with colleagues on Slack, and vice versa.

Mio is simple to set up:

  • Sync all the chat apps your teams use by creating your Mio Hub (you can read more about channel syncing here)
  • Add all the teams, spaces & channels
  • Team members in your Mio Hub can immediately chat in DMs or groups with members on other platforms
  • File sharing, threaded messages, reactions, and the ability to edit and delete messages are all supported with Mio
  • New channels or spaces an employee is invited to will be mirrored in the primary chat platform they prefer to use

To find out more about Mio’s Cisco Webex Teams + Slack interoperability solution, check out this demo video of cross platform messaging..